Terms and Conditions
General
Surplus goods offered for sale will be supplied with either manufacturers data or measured data wherever possible. If the availability of such information or measurements is important to you but not mentioned in the advert, please email us for clarification. We occasionally offer items that are "untested" or "as is", and where this is the case it will be VERY clearly stated in the advert. "Untested" or "as is" does NOT mean the item is broken or useless; it means we have not tested it.
Payment
We will always require that full cleared payment has been received prior to the dispatch of goods. It is the customers responsibility to ensure that the correct net amount is paid in a timely manner by one of our accepted payment methods.
Cash
We accept cash payments in UK Pounds, Euros and US Dollars. Cash payments should be sent by registered mail or courier ONLY, and should NOT include coins.
Cheques
We accept cheques in UK Pounds drawn on UK banks ONLY. Due to an increase in unpaid cheques, we will usually wait for cheque clearance prior to dispatch. Please note that while banks quote 5 working days for clearance, notice of unpaid items takes up to 10 working days. Cheques drawn on foreign banks and/or in foreign currencies are NOT accepted.
Bank Payments
The use of direct bank transfer is our preferred payment method. Transfers must be made in UK Pounds. Bank details provided upon request. International transfers under £250 will attract a £12 handling fee. Domestic (UK) transfers are free.
Paypal
We do not accept Paypal.
Other Methods
We do not currently accept any other methods of payment (Western Union, international money orders, etc.).
eBay
Abex (UK) offers many items for sale via eBay and other internet auction sites. These items are often available at lower cost if purchased direct, due to the costs associated with the auction sites. Please note that we are forced to offer Paypal in connection with eBay auctions, but do not accept this payment method outside eBay.
Dispatch
If you require an urgent delivery, please ensure we are aware of this at the time of payment. In the interest of fairness to everyone, orders are generally processed in the order they are received.
Domestic (UK) Deliveries
For domestic (UK) deliveries, we will usually use (Royal Mail) Recorded Delivery for low value items, Special Delivery for higher value items. Large or heavy items will be delivered by courier. Please ask for a quotation: esales@abex.co.uk.
International Deliveries
We will usually use (Royal Mail) "International Signed For" for most small items, and either a courier or freight service for high value, large or heavy items. Please ask for a quotation: esales@abex.co.uk.
Packaging
For environmental reasons, we recycle packing materials wherever and whenever it is possible. Unfortunately, this does not mean that recycled materials are "free".
Delivery Time
We will always dispatch items at the earliest possible opportunity, but please allow up to 14 days unless specific arrangements have been made for a priority service.
Fedex, UPS
Due to problems with missed pick-ups and inaccurate billing, we will no longer ship by Fedex or UPS. No exceptions.
Warranty
Where stated ONLY, we offer 30 days warranty, subject to the following terms:
Goods returned for refund will be accepted only where our advance agreement is obtained. You MUST email us first.
Goods returned as faulty will be replaced/refunded/repaired at our discretion. This excludes damage deemed to have been caused by misuse.
In general we will not refund postage charges incurred by warranty claims.
No other warranty whatsoever is offered or implied.
Safety
We cannot accept responsibility for personal injury or damage to property resulting from the use or misuse of items we supply; whatsoever or howsoever caused. Electronic, scientific and other technical equipment may present danger to inexperienced, untrained or careless users. Such dangers include, but are not limited to, electrical shock, fire & burns, ocular damage, asphyxiation, back or muscle strains etc. It is the buyer/operators responsibility to ensure the use of correct procedures, and the safety of all personnel.
EMC
We do not test the Electromagnetic Compliance of surplus items. Where items are to be incorporated into products for resale, it should not be assumed that such items are compliant with any of the applicable EMC regulations (e.g. FCC or European EMC Directive).
RoHS
It is unlikely that surplus items would be RoHS compliant. For this reason, they should not be incorporated into new designs for resale. Certain exceptions apply. You are advised to check current legislation where this could present a problem.